Returns & Exchanges
We want you to be completely satisfied with your heating solution, which is why we offer a 30-day return window for all unused and uninstalled radiators in their original packaging. Please ensure your product is inspected upon delivery to facilitate a smooth exchange or refund process.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the radiator in its original box with all mounting brackets and valves included to prevent damage during transit.
Arrange Collection
Schedule a pickup with our approved heavy-goods courier or drop off the item at a designated logistics center using the provided shipping label.
Inspection and Refund
Once our warehouse team verifies the unit is in resalable condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing